> For the complete documentation index, see [llms.txt](https://docs.memorystring.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.memorystring.app/more/help.md).

# Help

Get help with MemoryString: the walkthrough, rating the app, sending feedback, and reporting a problem.

**Help → MemoryString Help…** (**⌘/** or the **?** button on the toolbar) opens this site.

**Help → Show Walkthrough** runs the first-run tour again. Seven stops:

1. **Bring in moments**: Click **+** or drag in photos, videos, and music. Royalty-free tracks are here too.
2. **Your Library**: Photos and clips appear here. Drag to reorder. Right-click for more options.
3. **Shape the story**: Scrub the **Timeline**. Right-click a slide for transitions, duration, and more.
4. **Watch it come alive**: Press **Space** or **Play** to preview.
5. **Make it yours**: **Looks**, **Energy**, **Photo Size**, and **Captions** are in the Inspector.
6. **Share your memory**: Open **Export** and pick a format.
7. **Essential or Studio**: Use **Essential** for simplicity, or **Studio** for more controls.

**Help → Rate MemoryString…** (and About) opens the App Store review page.

**Help → Send Feedback…** always opens Mail (to <msfeedback@codebyz.com>). It never hands the address to the browser.

**Help → Report a Problem…** sends a crash report by email. It includes technical details about the crash and your Mac model and system version. It does not include your media file names.

MemoryString can also send anonymous crash reports automatically so rare Mac crashes can be fixed faster. That is on by default. Turn it off anytime with **MemoryString → Share Crash Reports** (uncheck). Reports do not include your photos, music, or project filenames. Details: [Privacy Policy](https://www.codebyz.com/products/memory-string/privacy).

**MemoryString → About MemoryString** shows version and creator info, plus Rate and Send Feedback.

Demo videos: [Welcome](/get-started/welcome.md#watch-a-demo). Thanks: [Credits](/more/credits.md).


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